Refund Policy

Refund n' Resend

Our policy lasts 40 days after fulfillment. If 40 days after fulfillment have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
*Shipping fee

To complete your refund and Resend, we require a receipt or proof of purchase.

You can get your refund or resend with following this condition below:

  • Shipping method with Registered Mail, Express Mail Service, DHL, Postal Export Service. With this shipping method all order are covered from Sugoikawaii if it get lost in shipping or damage. But we require a proof or statement from postal service if it get lost or photo that the item is damage.
  • Only regular priced items may be refunded or resend, unfortunately sale items cannot be refunded or resend.
  • Uncomplete item in your envelope. But we just send or refund the item that not in your envelope.

We will also notify you of the approval or rejection of your refund or resend. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.